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If you're a current student, this is how you can get in touch with us.
1800 SYD UNI (1800 793 864)
Outside Australia
+61 2 8627 1444
Mon, Wed & Fri: 9 am - 5 pm
Tue & Thu: 10 am - 5 pm
to meet face-to-face with one of our staff.
Access study-related support at refurbished Student Centre
The Student Centre on Level 3, Jane Foss Russell (JFR) Building has reopened following works to improve accessibility and student spaces.
The following services are available:
JFR Student Centre opening hours:
Student ID card services are available from JFR Student Centre , Monday聽鈥� Friday, 9 am聽鈥� 4:30 pm.聽
Student Centre staff will also be available at Fisher Library (Level 3) for all general study-related support (including timetables, exams, enrolment and fees).
Fisher Library Student Centre opening hours:
The Student Centre is here to help with any questions you may have during your studies.
We are your first point of contact for student lifecycle information including, timetabling, enrolment, study abroad and exchange, and more.
You can make an enquiry online, call or visit us in person. We aim to respond to your enquiries in a friendly, accurate and timely way. We can provide general advice, and if we can鈥檛 provide a resolution to your issue, we can refer you to the appropriate person or department within the University.
We can answer questions related to all aspects of the student lifecycle including:
The Student Centre cannot assist with existing applications or requests. If you already logged an enquiry or application, please wait for the relevant department to provide a response via the application or ticket.
Peer Advisers are available at the Student Centre to assist with your enquiries about studying overseas. They are current students who have completed an overseas program and can share their experience, and guide you throughout your initial planning.聽You can also submit the聽 to request assistance.
If you have already been approved to complete a semester exchange program, please contact your Semester Exchange Adviser directly.聽
Once you鈥檝e lodged your enquiry, you鈥檒l receive an email confirmation with details of your enquiry and your unique enquiry number. We鈥檒l then assess your enquiry and see if it鈥檚 something we can answer, or if it needs to be sent on to a specialist team.
You can at any time to view your ticket enquiries and see how they鈥檙e progressing (select 鈥楳y Tickets鈥� and then 鈥榁iew all tickets鈥�).
It鈥檚 important you don鈥檛 make a second ticket to ask about your existing enquiry, as this will slow down the process.
We aim to respond to you within the following timelines: